PRIVACY POLICY

 

Crusade Coaches is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, in compliance with the UK General Data Protection Regulation (UK GDPR).

  1. Who We Are

Crusade Coaches is a UK-based transport provider. For the purpose of the Data Protection Act 2018 and the GDPR, the data controller is Crusade Coaches.

  1. Information We Collect

We may collect the following information when you visit our website, make a booking, or interact with us:

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Payment details
  • Travel and booking information
  • IP address and browser data (via cookies)
  1. How We Use Your Data

We process your personal data to:

  • Manage bookings and provide transport services
  • Respond to enquiries and customer service requests
  • Send booking confirmations and service updates
  • Process payments and issue invoices
  • Comply with legal and regulatory obligations
  • Improve our website and user experience
  1. Lawful Basis for Processing

We only process your data when there is a lawful basis to do so, such as:

  • Consent – when you voluntarily provide information
  • Contract – to fulfil a booking or service request
  • Legal obligation – to comply with tax, safety, or business laws
  • Legitimate interests – such as improving our services
  1. Sharing Your Data

We will never sell your data. We may share your data with:

  • Trusted staff and drivers involved in service delivery
  • Payment processors
  • IT and web support providers
  • Legal or regulatory bodies where required
  1. Data Security

We implement appropriate technical and organisational measures to ensure data security. All data is stored securely, and access is restricted to authorised personnel only.

  1. Data Retention

We retain your data only as long as necessary for the purposes for which it was collected, or as required by law

  1. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data (subject to legal obligations)
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact: [email protected]